Return & Exchange Policy
It is important for us that you absolutely LOV your LovXurious Hair Loft purchase.
If for any reason you do not absolutely LOV your selections, we gladly offer returns and Free exchanges for items that are:
- unaltered, unworn, unwashed, undamaged and in original packaging that are postmarked within 7 days.
For mailing back an return or exchange please contact us on our CONTACT page by fill in the form with your order # and we will send will email you back with instrutions.
Custom Made Orders
Custom made orders can't be exchanged and returned except for our mistakes.
1. Email us on our CONTACT page within 48 hours after receiving your package. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.
2. Please email us with photo of your goods for our reference.
3. Before shipping back, please email us firstly for the shipping address. We have all rights to refuse the package if you send it back without our permission.
4. We can offer one time FREE exchanges for the items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the tracking number from you we will then ship the exchanged item for free.
5. For any price differences of the exchanged items, we will charge you extra or credit back the overcharge.
Rush Exchange:You can place a new order and receive your refund when the original item arrives back. -Place a new order online ,we will send your new purchase after payment received -When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.
1. Email us on our CONTACT page within 48 hours to make an application of return. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.
2. Please email us with photos of the goods for our reference.
3. Before returning, please contact us first; we are not responsible for any packages posted without our consent.
4. The shipping fee of return would be paid by customers.
5. We can offer FREE returns for the items that have not been worn or tampered with. There won’t be any restocking fee charged, just a $25 shipping fee will be charged for the order we shipped to you at the beginning of the sale, will be deducted from your payment.